Terms of Service

1About these terms

These Terms of Service ("Terms") govern your use of the City Music Hub website at citymusichub.com and any order you place with us through the site, over WhatsApp, by telephone or by email. They form a legal agreement between you and City Music Hub, so please read them before you buy.

By browsing the site, adding items to a cart or completing an order, you confirm that you have read these Terms, that you understand them, and that you agree to be bound by them. If you do not agree with any part of them, please do not place an order — contact us instead and we will do our best to answer your concerns first.

We may need to update these Terms from time to time, for example when we add a payment method, change how deliveries are handled, or respond to a change in the law. The version published on this page at the moment you place an order is the version that applies to that order.

2Who we are

City Music Hub is a Kenyan retailer of musical instruments, PA and live-sound equipment, stage lighting, studio recording gear and DJ equipment. We sell to individual musicians, bands, churches, schools, event companies, studios and corporate clients, and we serve customers in Nairobi and across the country.

Throughout these Terms, "we", "us" and "our" refer to City Music Hub. "You" and "your" refer to the person browsing the site or placing an order. Where an order is placed on behalf of an organisation, "you" includes that organisation, and the person placing the order confirms they are authorised to do so.

Our trading address is Sukumawiki Building, Tiriki Lane, off Luthuli Avenue, Nairobi. Near the Luthuli Avenue / River Road junction. You can reach us on 0743 968 239, on WhatsApp at the same number, or by email at [email protected].

3Using this website

You may browse, search and place orders on this site for your own lawful purposes. You agree not to use the site in any way that damages it, interferes with another person's use of it, or breaks any applicable law.

In particular, you agree not to attempt to gain unauthorised access to any part of the site, our servers or our databases; not to introduce malicious code of any kind; not to scrape, copy or republish our catalogue, photographs or written descriptions for a competing commercial purpose; and not to place fraudulent or speculative orders.

We may suspend or withdraw access to the site, or decline to accept orders from a particular person, where we reasonably believe that any of the above has occurred.

4Products, descriptions and photographs

We describe each product as accurately as we can, including its specifications, what is included in the box and what it is suited to. Descriptions are written to help you choose the right equipment, not to form part of a contract on their own.

Product photographs are for illustration. Colours can look different from one screen to another, and finishes, hardware and packaging can change between production runs without notice from the manufacturer. Where a specific finish, revision or bundled accessory matters to you, please confirm it with us before ordering and we will check the exact unit we hold.

Specifications published by manufacturers can also change. Where a manufacturer changes a specification after we have listed a product, we will supply the current version unless we have agreed otherwise with you in writing.

5Pricing and currency

All prices on this site are quoted in Kenya Shillings (KES) and include any taxes we are required to charge, unless a product page states otherwise. Delivery charges are not included in the displayed price and are confirmed separately before dispatch.

Where a product shows a crossed-out price alongside the current price, the crossed-out figure is our own previous selling price for that item, not a manufacturer's recommended price.

Prices and stock levels can change without notice. We take care to keep the site accurate, but if a product is listed at an obviously incorrect price because of a technical fault or human error, we are not obliged to supply it at that price. If this happens after you have ordered, we will contact you, explain the error, and give you the choice of paying the correct price or cancelling the order for a full refund.

6Placing an order

You can order through the checkout on this site, or by contacting us on WhatsApp, telephone or email and agreeing the order with us directly. Either way, you are responsible for giving us accurate contact and delivery details. Orders delayed or returned because of an incorrect address or an unreachable phone number may attract a further delivery charge.

Placing an order is an offer to buy, not a concluded sale. A contract between us is formed only when we confirm the order to you and, where payment is required up front, that payment has been received. Until then we may decline the order.

We may decline an order where the item is out of stock, where we cannot verify your details, where we suspect fraud, where a pricing error has occurred, or where we cannot deliver to your location. If we decline an order you have already paid for, we will refund you in full.

7Payment

We accept M-Pesa through our payment partner SasaPay, which sends an STK push prompt to your phone at checkout. We also accept orders arranged over WhatsApp or email where payment is settled by an agreed method, and cash on collection at our premises where we have agreed that in advance.

Card and mobile-money details are handled by our payment provider and never pass through or get stored on our servers. We receive only the confirmation of whether a payment succeeded, along with the reference for it.

Goods remain our property until we have received payment in full and the funds have cleared. Where an order is paid in part, the balance falls due as agreed with you before delivery or collection.

8Delivery and collection

We deliver within Nairobi and to the rest of Kenya through courier and parcel services. Delivery charges depend on your location and on the size, weight and fragility of what you have ordered, and are confirmed with you before dispatch.

Any delivery timeframe we give is an estimate made in good faith. We are not responsible for delays caused by circumstances outside our reasonable control, including courier backlogs, weather, road closures, civil disruption or a supplier's own delay. Where a delay is significant, we will tell you and you may cancel the undelivered part of your order for a refund.

Risk in the goods passes to you on delivery, or on collection where you or your appointed carrier collects from us. Please see our Shipping & Returns page for the full detail of how deliveries, inspections and returns are handled.

9Returns, faults and warranties

Your rights in respect of goods that are faulty, not as described or not fit for their stated purpose are protected by the Consumer Protection Act, 2012, and nothing in these Terms limits those rights.

Beyond those rights, our own returns, exchange and refund policy is set out in full on the Shipping & Returns page, and forms part of these Terms.

Many instruments and electronic products carry a manufacturer's warranty. That warranty is given by the manufacturer or its local distributor, on their terms, and its length and coverage vary by brand and product. We will tell you what warranty applies to a specific item before you buy, and we will help you make a claim under it, but a manufacturer's warranty is separate from your rights against us as the seller.

Warranties generally do not cover normal wear, consumable parts such as strings, drum heads, sticks, cables and valves, accidental damage, liquid damage, damage caused by incorrect power supply or voltage, or damage arising from unauthorised repair or modification.

10Installation, hire and custom work

Where we agree to install, configure, commission or hire out equipment, the scope, timing and price of that work will be agreed with you separately in writing before it begins, and those agreed particulars take precedence over these Terms where the two conflict.

Special-order and custom-configured items — equipment brought in specifically for you, or assembled to your specification — are ordered on your instruction and, once ordered, cannot usually be cancelled or returned unless they are faulty.

11Intellectual property

The City Music Hub name, logo, site design, written product descriptions, buying guides and photographs commissioned by us are our property or are used by us under licence, and are protected by copyright and trade-mark law.

You may view this material, and print or download extracts for your own private, non-commercial reference. You may not otherwise reproduce, adapt, publish or distribute it without our written permission.

Brand names, model names and manufacturer logos appearing on this site belong to their respective owners and are used to identify the products we sell. Their appearance here does not imply any endorsement of City Music Hub by those owners.

12Third-party links and services

This site links to third-party services, including WhatsApp for messaging and SasaPay for payments, and may link to manufacturer sites or other external resources. Those services are operated by other companies under their own terms and privacy policies.

We provide these links for your convenience. We do not control those services and we are not responsible for their content, availability or practices. Please read their terms before you use them.

13Our liability to you

We take care to describe our products accurately, to supply goods that match their description, and to keep this site available and accurate. We cannot, however, guarantee that the site will always be available, uninterrupted or free of error, and we may suspend it for maintenance.

To the fullest extent permitted by Kenyan law, our total liability to you in connection with any order is limited to the amount you paid for the goods concerned. We are not liable for indirect or consequential losses, including lost profit, lost bookings, lost recording or performance time, or loss of business opportunity.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded or limited.

Equipment must be used safely and as its manufacturer intends. You are responsible for using appropriate power supplies, mounting hardware, rigging and hearing protection, and for ensuring that anyone operating equipment you have bought is competent to do so.

14Your personal information

We handle personal information in line with the Data Protection Act, 2019. Our Privacy Policy explains what we collect, why we collect it, who we share it with and what rights you have, and it forms part of these Terms.

15Changes to these terms

We may revise these Terms at any time by publishing an updated version on this page, with the revision date shown at the top. Changes take effect from the date they are published and do not affect orders already confirmed.

We recommend reviewing this page when you place a significant order, particularly a commercial or installation order, so that you know the terms that apply to it.

16Governing law and disputes

These Terms, and any dispute arising from them or from any order placed with us, are governed by the laws of Kenya, and the courts of Kenya have jurisdiction.

If something goes wrong, please talk to us first. Most problems — a delayed delivery, a fault, a misunderstanding about specification — are resolved quickly by a phone call or a WhatsApp message. Contact us on 0743 968 239 or at [email protected], describe the issue and give us your order number, and we will work with you to put it right.

If we cannot resolve a matter between us, the parties will consider mediation in good faith before commencing proceedings.