Frequently Asked Questions

Add what you want to your cart, go to checkout, fill in your contact and delivery details, and choose how you would like to pay. You can also order without using the website at all — message us on WhatsApp or call 0743 968 239 and we will take the order directly.

We are at Sukumawiki Building, Tiriki Lane, off Luthuli Avenue, Nairobi — near the luthuli avenue / river road junction. We are open Mon – Sat, 8:00 am – 6:00 pm, and closed on Sundays and public holidays. You are welcome to walk in and try something before you buy. If you are coming a long way for a particular item, message us first on 0743 968 239 and we will confirm it is in the shop.

Yes. Many of our customers order entirely over WhatsApp. Send us the product you are interested in, or just describe what you need, and we will confirm availability, price and delivery.

No. Checkout only asks for the details needed to fulfil and deliver your order.

Yes, at no cost, any time before it is dispatched. Call or message us as soon as you can. After dispatch, cancelling is treated as a return under our Shipping & Returns policy.

Yes, and a large share of what we sell goes to them. Tell us your budget and what the room or the service needs to do, and we will put together a quotation.

Yes. Send us the list or describe the setup and we will prepare one, including delivery, so it can go through your procurement process.

Often, yes. The catalogue here is what we hold, not the limit of what we can source — a good deal of what we sell is brought in for a customer who asked. Tell us the make and model, or describe what it has to do, and we will tell you honestly whether we can get it, what it would cost and how long it would take.

Stock levels on the site are kept current, and the product page shows when something is running low. For anything urgent, message us before ordering and we will physically confirm the unit is on the shelf.

M-Pesa through SasaPay, which sends an STK push to your phone at checkout. You can also arrange payment over WhatsApp or email, or pay cash when collecting from us if agreed in advance.

Our listed prices are set fairly rather than inflated for haggling. For bulk orders, full systems and institutional purchases we do price as a package — ask us.

Yes, listed prices include any taxes we are required to charge. Delivery is quoted separately.

Payment is handled by our payment provider. Card and M-Pesa credentials never pass through or get stored on our servers — we only receive confirmation that a payment succeeded. We will never ask you for your M-Pesa PIN.

For larger orders we can sometimes arrange a deposit and balance. Goods are released once payment is complete. Ask us before you order.

Yes. Every order gets a receipt, and we issue proper invoices for business, church and school purchases — tell us at the point of ordering what the paperwork needs to show and who it should be addressed to.

Check that the number you entered is the one registered to the M-Pesa line and that the phone has network. If nothing arrives after a minute, message us and we will either resend the request or take the payment another way. Do not send money to any number that was not confirmed by us directly.

Yes, throughout Nairobi and to every county in Kenya. Delivery cost depends on your location and on the size and fragility of the order, and we confirm it with you before dispatch.

Within Nairobi, usually same day or next working day. Upcountry, typically one to three working days after dispatch. Special-order items take longer and we tell you the expected wait before you commit.

Yes, and for instruments we recommend it — you get to play the actual unit before taking it home. Let us know when you are coming and we will have it ready and tested.

Larger and more fragile equipment needs special handling and sometimes a dedicated vehicle. Tell us your location before ordering and we will confirm exactly how it would reach you and what it costs.

In Nairobi and most towns, yes. Some remote locations are served by a courier's agent office rather than door to door — where that is the case we tell you before dispatch so you know whether to expect it at your gate or at a collection point.

Yes, and by default we do, so nothing sits half-installed waiting for a missing bracket. If you would rather have part of it early to get started, tell us and we will split the delivery.

Contact us within 48 hours with your order number and photographs of the item and its packaging. We will replace it or refund you in full, including delivery, and we cover the cost of returning it.

Yes, within 7 days, if it is unused and complete in its original packaging. Return transport is at your cost and the original delivery charge is not refunded. Some items cannot be returned for hygiene or safety reasons — the Shipping & Returns page lists them.

Most instruments and electronics carry a manufacturer's warranty, with length and coverage varying by brand and product. We will tell you exactly what applies to an item before you buy, and we handle the claim with the manufacturer on your behalf if you need it.

M-Pesa refunds are normally processed within three to five working days of us receiving and checking the returned item, subject to your payment provider's own timelines. We confirm by message with the reference once it is sent.

Yes, for at least the first week. If an item does need to go back it travels far more safely in the box it was designed for, and a return in original packaging is quicker for us to process.

Warranties generally do not cover normal wear, consumables such as strings, heads, sticks and cables, accidental or liquid damage, damage from an incorrect power supply or voltage, or damage from unauthorised repair. The Shipping & Returns page has the full detail.

Yes, and this is the part we like. Tell us the room size, the audience, what is being amplified and your budget, and we will suggest something that fits. If a cheaper option does the job, we will tell you.

Yes. We stock genuine equipment through legitimate supply channels, not counterfeits or grey-market copies dressed up as the real thing.

Yes. Instruments are inspected and set up, and electronics are powered on and tested, before they leave the shop.

For sound and lighting systems we can arrange installation and commissioning. Scope and price are agreed in writing before any work starts.

Ask us. It depends on the item and its condition — send photographs and details and we will tell you honestly whether it is something we can take.

Stands, cables, cases and power are the costs that ambush people. A guitar needs a strap, a lead, a tuner and a case; a PA needs speaker stands, XLR runs and enough power distribution. Tell us your total budget rather than the budget for the main item and we will make it all fit.

Tell us their age, size and what they want to play, and we will point you at something playable rather than the cheapest thing on the shelf. A badly set-up instrument is the single most common reason beginners give up, so whatever you choose, we set it up before it leaves.

Yes, this is a large part of what we do. Give us the room dimensions, the ceiling and floor surfaces, roughly how many people it seats, what needs amplifying, and who will run the desk on the day — a system a volunteer can operate matters more than one with more channels.